My first week of work at Kayako

As soon as morning rose to January 1st, the first thing I did was to create a roadmap for goals I wanted to achieve in the next 3 month.

One of these goals is to leave my current job. I was tired of the salary cut, the lack of benefits, being ignored and stuck in the weekly routine. I couldn’t take the pressure and the stress of working while I was sick or when I had important errands to attend to. ?

But before doing so, I should find a job where I knew my contributions would matter, and a company that took good care of its remote and in-office employees.

By God’s grace I discovered and was accepted by Kayako, a help desk platform that believed in bridging the gap between businesses and its customers through personalized and efficient conversations. They had an opening for the Customer Support Advocate role, so I took the leap and went through the entire interview process.

All this I did with pure hope that this would be the last company I’d commit myself to.

My first week at work

April 17-21 ’17 marks my first week of work at the company, and I’m happy to say that it was both exhausting and enjoyable. It’s the first time I’ve ever been this busy, which is a sign that I’m in good hands.

My teammates and team leaders warmly welcomed me as soon as I joined the team chats on Slack. Most of my teammates are based in India, while the rest of the company are based in London.

It turns out that my time zone puts me in the hours where both day and night shifts aren’t available, so I’m essentially giving the Day team some slack at the start of their work day. ?‍?

The next 45-60 days

I’m currently on their 45-day onboarding program and have had constant training sessions to get me up to speed with the product. This means making sure that I plan my week well where none of my personal projects and tasks would step on my shift. ⚖️

It’s a long way to go for me, but this time I have my teammates available for when I need help. I can’t wait to see how my first year will unfold.