Shop Rules

pagerie is a blog + shop open to all who are eager to experience paper goods and writing instruments from around the world. However, it can only thrive in your love, respect and support for this space.

Here are our basic shop rules to keep conflict, misunderstanding, and offence at bay:

payments and reservations

  1. We don’t accept product reservations. You must place an order first before we set it aside and deliver it to you.
  2. We give a grace period of 24 hours for orders paid through bank deposit. After 24 hours, the order will be cancelled and the items released.
  3. Orders must be paid in full before delivery. We don’t accept partial payments.
  4. Customers with three consecutive order cancellations will not be allowed to place an order for 24 hours.
  5. Customers shoulder the shipping costs unless we run free-shipping promos.

shipping and meetups

  1. We provide a tracking number and courier details for all paid and shipped packages. Please use this information when tracking your package’s journey.
  2. Delivery dates are only estimations. The destination, weather conditions, and courier circumstances may affect the delivery of your package, so please use the tracking and courier information we provide you.
  3. We give Cagayan de Oro-based customers the option to pay and pick up their packages at select meet-up locations. Make sure to book your time slot using our meetup calendar.
  4. We give customers a grace period of 45 minutes to an hour for cash upon delivery. After one hour, the order will be cancelled and the items released.
  5. Please show up at the agreed meetup location and schedule. No-shows are a huge waste of time that we could be spending on the blog or the store. 🙂

product returns

  1. Make sure that the product issues have not already been disclaimed in the description on the product page.
  2. Please email us your order number and a snapshot or recording of the problem for confirmation.
  3. Indicate in your email if you wish to have a replacement sent to you or a full refund.
  4. Ship the product back to us to our address: Block 2 Lot 5 Domingo St PHILAMLIFE Village Pueblo de Oro Cagayan de Oro Misamis Oriental 9000.
  5. Once we receive the product, we will either send you your replacement product or issue a full refund.
  6. If the product is the last in stock, customers can choose to replace it with another product of the same or lower value.

the website

  1. Do not steal product photos or videos from the store.
  2. You need to be a registered customer to leave reviews for products.

If you have questions or concerns about any of our store rules, feel free to reach out to us and we’ll do our very best to take care of you. 🌸